Return Policy
At Olive Beauty, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not satisfied, we offer a flexible return policy.

Eligibility for Returns
To be eligible for a return, your item must be:

- In its original packaging
- Unused and in the same condition as received
- Returned within 7 days of delivery

Types of Returns
We offer two types of returns:

- Refund: Get a full refund for your returned item
- Exchange: Exchange your returned item for another product of equal or lesser value

How to Return an Item
To return an item, please follow these steps:

1. Contact our customer support team within 7 days of delivery
2. Provide your order number and reason for return
3. Our team will guide you through the return process
4. Return the item in its original packaging to our designated address

Refund and Exchange Processing
- Refunds will be processed within 5-7 business days of receiving the returned item
- Exchanges will be processed within 5-7 business days of receiving the returned item

Exceptions
The following items are not eligible for returns:

- Personal care items (e.g. skincare, haircare)
- Makeup and fragrances
- Items marked as "Final Sale" or "Non-Returnable"

Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us:

Email: olivegroup25@gmail.com
Phone: 7005761518
Address: Itanagar

Thank you for shopping at Olive Beauty!